Looking for innovative and fresh ideas to strengthen and streamline your contact center?


At Call Center Demo & Conference: Miami you’ll experience an educational program filled with real-life best practices and actionable solutions to help you to implement a more efficient and streamlined contact center.

Top Reasons to Attend

  1. Our Premium Package includes everything our 3-day event has to offer: Intensive pre-show workshops, site tours, the full main conference program and materials, networking activities and meals, keynote presentations and entry to a demo hall filled with top industry vendors, prize-winning opportunities, and consultations with expert consultants. All for half the price of our biggest competitor!
  2. Our speaking spots cannot be “purchased” by vendors or sponsors. All sessions and speakers are selected by our Advisory Board of industry experts through a “call for papers” process and outreach to industry experts.
  3. Our educational program offers deep, rich and meaningful content, which is reflected in session length. With 4-hour pre-conference workshops and 75 minute main
    conference sessions    , our classes provide a non-rushed learning environment with plenty of time for Q&A!
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Learn how to better connect with your customers through our Keynote Presentations

How do you connect with multiple generations? What is the secret to customer loyalty? There’s only one way to find out! Join us to hear this year’s keynote speakers, Chuck Underwood and Jake Poore as they deliver thought-provoking information that will resonate across all industries.

Click here for full session descriptions.


Four amazing site tours available with your Premium Conference Pass!

Be sure to register for a Premium Conference Pass so you don’t miss out on the opportunity to attend one of our exciting and educational site tours. You’ll board a bus for a half day journey to visit another contact center, where you’ll learn about all aspects of their operations. Learn what to look for in a call center, what questions to ask, and what information you can apply to your own organization. We’ll be visiting the call centers of Carnival Cruise Lines Reservations Sales, Arise Virtual Solutions , Global Response and Interval International.
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Don’t miss the whirlwind of activity in our demo hall

There’s so much to do in our Demo Hall! Participate in Passport to Prizes for your chance to win valuable gifts, and check out our always popular Contact Center Cartoon Exhibit. And of course, you’ll also have the opportunity to compare products and services from a variety of top industry vendors.

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Click here to see the full vendor list.


Mix, mingle and learn from your peers at our networking and special events!


Make your conference experience a well-rounded one by taking advantage Call Center Demo & Conference MIAMI 2009’s ample selection of networking activities and special events, designed to bring you face-to-face with your peers. Share ideas, exchange information, make valuable contacts to take home with you – and have fun while doing it!